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  • Monday, July 02, 2018 12:20 PM | Anonymous member (Administrator)

    This person will be responsible for leading a training team supporting Sales & Service at the Brunswick, ME site and will be responsible for all aspects of call center training including stakeholder consulting, training team development and coaching, completion tracking and results assessment and leadership development.

    This person will report to the Senior Training Manager.  He or she will be expected to quickly develop an understanding of Sales and Service operations, processes, and needs. This person must be comfortable running training for large audiences of all tenures and levels and will be expected to coach and develop training specialists.    

    Responsibilities:

    • Partner with contact center management team to build and drive training schedule to align with business objectives, and growth projections in assigned locations
    • Manage and coach a team of trainers at the Brunswick, ME location to develop their facilitation skills
    • Oversee delivery and maintenance of training programs for the following Sales and Service audiences:
      • New hire onboarding
      • Upskill training for existing staff
      • New and tenured manager development
    • Work in tandem with operations managers to ensure alignment of training programs with ongoing coaching and quality assurance effort for the site



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