I've been listening to Malcolm Gladwell's Talking to Strangers on Audible--and specifically chose to listen rather than read a hardcopy because of his innovations with the audio book format--and Whoosh! Communication is such A Thing!
That reminded me of Loretta Ross' TED Talk from just last year. She was at TEDMonterey with the topic "Don't call people out--call them in."
What is more meaningful than taking an opportunity for growth--for all involved--than to try to understand and to be understood?
Here, watch Loretta J. Ross, a professor at Smith College, who studies human rights and white supremacy, as she talks for 14 minutes about Calling In.