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Training Manager - Customer Service Contact Center (Onsite)

Friday, March 11, 2022 9:40 AM | Anonymous

Training Manager - Customer Service Contact Center (Onsite)

Wayfair is seeking a dynamic, experienced Training Manager to oversee training and development at the Brunswick, ME contact center location. This person will be responsible for leading a training team supporting the North American Frontline Service organization and will be responsible for all aspects of service delivery including stakeholder consulting and partnership, team development and coaching, program compliance, and results assessment.

This person will report to the regional Training Manager and will be expected to quickly develop an understanding of Sales and Service operations, processes and needs. The ideal candidate must be comfortable having oversight of a high performing team, capable of running training for large audiences of all tenures and levels, and will be expected to coach and develop training specialists with regular frequency.

More Information and to Apply: https://www.wayfair.com/careers/job/training-manager---customer-service-contact-center-%28onsite%29/5850380002/apply?gh_src=&referredBy=


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