CHANGE IN PROGRAM: Managing Conflict

  • Tuesday, November 21, 2017
  • 7:30 AM - 9:30 AM
  • Portland Country Club - Falmouth, Maine


  • Available to employees of companies with a Corporate Bundle. For your registration code, please see your company's bundle administrator.

Tuesday, November 21st, 2017 - 8:00 AM – 9:30 AM

Check-in, breakfast and networking begins at 7:30 AM

Portland Country Club
11 Foreside Rd, Falmouth, ME


Oh, Life.

It happens to all of us, resulting in changes, even when we are all set to do great stuff.

That is when it is especially helpful to have depth and breadth in our resources, which the Maine Chapter of ATD has in spades!

Our scheduled speaker for the November meeting, who planned to present on Virtual Teams, has had to reschedule for after the New Year, but Katie Vaillancourt, our ATD National Advisor for Chapters in New England, has agreed to step in to offer a workshop on Managing Conflict!

Conflict is natural and in many cases inevitable. It is important to understand how people handle conflict and under what circumstances conflict can be beneficial. Conflict can be healthy. Over time there has been a shift in thinking that conflict has to be eliminated or always resolved to thinking that conflict can be managed to create collaboration. It is important to know how people handle conflict. If conflict is well managed it can lead to superior results in our business. Conflict can be beneficial.

This session will be fast paced and highly interactive. We will review and discuss how to:

  • Better manage conversations and outcomes when conflict arises with clients.
  • Understand the different ways in which people respond in conflict situations.
  • Identify strategies to use in situations of conflict.
  • Plan how to use the most effective strategy for conflict resolution at work with your clients and co-workers.
Though the topic is different, the value will be spot on! We’ll see you there!

In the case of inclement weather, check the main page of after 12:00 pm the day before the scheduled meeting.

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